Blog

Data, Data Everywhere

Editor’s note: this blog was originally published in December 2014 and has been revised and updated in May 2020 for accuracy and comprehensiveness. Mylast blogdiscussed the problems that can arise from an inconsistent sales pipeline. I equate it to riding a roller coaster. When...

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Crunch the Numbers to Set Achievable Goals

We know that in the manufacturing and industrial world, setting production goals, establishing quality metrics, and creating work instructions are a necessity. Unfortunately, it is not surprising to find companies in this space don’t treat their sales and marketing activities the same way they...

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CRM: What’s It REALLY Mean?

I recently had the good fortune of meeting with a group of colleagues to discuss what the heck aCRMreally is. We came up with a few acronyms: You get the drift. CRM has a pretty poor reputation and we decided to brainstorm on why....

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CRM for Operations

CRM often goes hand-in-hand with sales. But do you realize that a CRM is much more than that? Inprevious blogswe discussed how CRM bridges that marketing-sales gap. It’s a record of all interactions (like marketing activities) with a contact, allowing us to track the...

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